Trusted by leading South African and international brands
PRIME-ICT
Enterprise-grade IT, connectivity, and communication — from fibre and microwave to managed support and tech hardware.
This site is the PRIME-ICT customer portal — sign in to check fibre coverage, view your active services, log support tickets, and order networking hardware for delivery. Your Google account is used only to sign you in securely.
Connectivity Explained
Home Fibre vs.
Business Fibre
Not all fibre is created equal. Understanding the difference could save your business from costly downtime and frustration.
Fibre to the Home
FTTH
- Shared infrastructure — multiple homes on a single PON (Passive Optical Network)
- Contention ratios typically 20:1 to 50:1, meaning bandwidth is divided among neighbours
- Best-effort service — no guaranteed uptime beyond basic SLAs
- Asymmetric speeds common — faster download, slower upload
- Consumer-grade ONT/CPE equipment
- Limited support — call centre, next-day technician at best
Fibre to the Business
FTTB
- Dedicated fibre pair — your own uncontended line from the exchange to your premises
- Contention ratio of 1:1 — full bandwidth available 24/7, exclusively yours
- Guaranteed uptime with enforceable SLAs — typically 99.5% to 99.99% availability
- Symmetrical speeds — same upload and download, critical for cloud apps and VoIP
- Enterprise-grade CPE, managed router, and monitoring included
- Priority support — direct engineer access, guaranteed 4-hour or less response time
Why Does Business Fibre Cost More?
It's not just a bigger price tag — it's fundamentally different infrastructure. Here's what you're actually paying for:
Dedicated Infrastructure
A business fibre line runs on a dedicated fibre strand — no sharing with neighbours. The FNO physically runs and reserves fibre exclusively for your premises.
Enforceable SLA
Business lines include contractual uptime guarantees with financial penalties if breached. This means redundant paths, backup power, and 24/7 monitoring.
Faster Response Times
FTTB includes guaranteed 4-hour (or less) technician dispatch vs. best-effort for residential. For critical businesses, every hour of downtime costs money.
Symmetrical Speeds
Business fibre provides equal upload and download speeds. Cloud backups, VoIP calls, video conferencing, and remote access all depend on upload bandwidth.
Why Good Connectivity Is Vital for Your Business
Productivity
Slow internet costs the average employee 30+ minutes per day. Over a 20-person team, that's over R80,000 in lost productivity annually at minimum wage alone.
Customer Experience
Every second of delay in page load or transaction processing costs conversions. 53% of mobile users abandon a site that takes longer than 3 seconds to load.
Competitive Edge
Cloud apps, real-time collaboration, VoIP, and video conferencing are table stakes. Without reliable connectivity, your business simply cannot compete.
Not sure which connectivity solution is right for your business?
Your Technology Partner
Intelligent IT for
modern enterprise.
End-to-end technology solutions engineered for South African business — connectivity, security, support, and everything in between.
How We Deliver
Solutions,
not just products.
Discover
We learn your business, infrastructure, and ambitions.
Design
Custom architecture tailored to your needs and budget.
Deploy
Seamless implementation with zero operational disruption.
Support
Proactive monitoring and 24/7 support — always on.
Trust by Numbers
Enterprise
credentials.
What Drives Us
Built on
relationships.
Our business isn't built on computers and cable — it's built on partnerships. Human touch at the heart of high-end technology.
Team First
We work as a team and play as a team. Collaboration drives the best outcomes for our clients.
Always Innovating
Technology never stands still, and neither do we. Continuous improvement is our standard.
Greater Good
Every solution we build aims to make businesses stronger and communities better.
Our Mission
Empowering businesses with tailored, cutting-edge IT and communication solutions that fuel their growth.
We simplify the complex so you can focus on what matters — your core business — knowing your infrastructure is in expert hands.
About This Platform
Your self-service hub for
connectivity, support & hardware.
The PRIME-ICT customer portal lets you manage everything in one place — check fibre coverage at your address, log and track support tickets, view your active services, and order networking hardware for delivery. Sign in to access your dashboard, order history, and account details.
Service Dashboard
View active connections & status
Coverage Check
Check fibre at your address
Support Tickets
Log & track your issues
Hardware Store
Order devices for delivery
Online Store
Tech hardware,
delivered.
Let's Build
Ready to transform
your business?
Connectivity, managed IT, or complete digital transformation — we're here to make it happen.